Customer Success Representative II - Honeywelll Life Sciences (Finance)

As a Customer Success Representative II here at Honeywell, you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations.

You will report directly to our Customer Success Manager and you'll work out of our Hamilton, New Jersey location on a Hybrid work schedule. For the first 90 days, New Hires must be prepared to work 100% onsite M-F.

In this role, you will impact customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation.

KEY RESPONSIBILITIES

• Build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services.
• Act as the main point of contact for customers, addressing their inquiries, concerns, and escalations.
• Collaborate with cross-functional teams to ensure seamless customer onboarding, implementation, and adoption.
• Provide proactive support and identify potential issues for customers, addressing them before they escalate into a problem
• Drive retention and renewal for customer contracts and ensuring customer satisfaction.
• Identify expansion sale opportunities for customers by offering additional products or services that can benefit the customer
• Represent the customer's perspective within the organization and ensure their needs are considered in product development and decision-making.
• Monitor customer usage data and metrics to identify trends and areas for improvement.
• Travel up to 25%

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: https://benefits.honeywell.com/

The salary range for this position is $65,000 - $85,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

This role is incentive plan eligible.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.You will build and maintain strong customer relationships, address inquiries, and drive onboarding, adoption, and upsell opportunities.YOU MUST HAVE

• 2+ years of experience in customer success or account management.
• Proven track record of building and maintaining strong customer relationships.
• Strong problem-solving and negotiation abilities.
• Experience working with Salesforce and customer success tools (Gainsight)

WE VALUE

• Bachelor's degree in Biology, Healthcare, Marketing, or a related field.
• Strong preference for life science experience.
• Passion for customer success and satisfaction.
• Ability to work independently and as part of a team.
• Strong leadership and mentoring skills.
• Proactive and results-oriented mindset.

ABOUT HONEYWELL

Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more here: https://www.honeywell.com/us/enAbout Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.