Patient Account Rep - Collections & Customer Service (Finance)
Location : The VIC (18110 SE 34th St - Vancouver, WA 98683)
Schedule: Tuesday through Saturday, 8:00a - 4:30p ( after successful completion of Monday through Friday, 8:00a-4:30p training )
Hiring Range: generally between $21.70-$26.00, and placement in the range depends on an evaluation of experience.
Vancouver Clinic is hiring Patient Account Representative to join Patient Financial Services. In this call-center environment, you'll be the first point of contact for patients with billing questions, helping to resolve account issues and ensuring a positive experience. Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.
In this Role:
- Answer patient billing inquiries with accuracy and empathy
- Review accounts for refunds, financial assistance, and payment plan options
- Respond to collection agency correspondence and process adjustments
- Identify billing errors and initiate corrections.
Requirements:
- High school diploma or equivalent.
- Minimum of one year of experience in health care accounting within a medical office required.
- Customer service experience required, preferably in a healthcare or call-center setting.
Additional details : The Patient Account Representative team has the potential for off-site work after successful completion of training and meeting the requirements for working off-site. This requires an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps).
Pay Range:
$21.28 - $29.78
The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.
Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.
