Customer Service Representative (Finance)
What We Are Looking For
We're seeking an entry-level, communicative professional eager to learn how to maintain correspondence with global surgeons while developing multi-tasking skills. The ideal candidate will show potential to work under pressure and demonstrate a willingness to understand ISO 13485 and HIPAA regulations, with full training provided. No prior experience with these regulations is required - we value your enthusiasm to learn and grow more than existing industry knowledge. Join our Case Coordination team at 3D Systems and begin your career at the forefront of transforming healthcare through innovative medical solutions!
Remote
This role is 100% remote and has a remote work schedule.
What's in it for You!
- Competitive Pay: $20.00 - $23.50 per hour. Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.
- Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays and a flexible working schedule through our paid time off (PTO) policy.Yep, you read that correctly. We are a Company that values you and makes sure you take time for yourself.
- 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
- Comprehensive Health & Wellness Plans: We offer a comprehensive benefit package that includes medical, dental and vision coverage, company-paid short-term and long-term disability insurance, as well as company-paid basic life insurance that supports you during your career with us. We believe that taking care of our employees is essential, and these benefits reflect our commitment to your health, security, and peace of mind.
- Global Team: With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team has a presence across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
- Innovative Culture: Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
- Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
- Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.
What You Will Do
- Maintain professional correspondence with global surgeons, staff, and distributors to coordinate virtual meetings, shipping timeframes, and deliverables.
- Manage daily coordination queues, creating virtual meeting links and ensuring timely operational workflows for outgoing cases.
- Respond to customer inquiries via email and phone, scheduling and preparing for web sessions when applicable.
- Update and maintain database entries, coordinate with various departments, and manage calendar scheduling across multiple time zones.
- Collaborate with internal and external teams to execute same-day shipments and resolve any shipping delays promptly.
- Answer a high volume of incoming phone calls and directing them to the appropriate departments.
- Adhere to ISO 13485, HIPAA regulations, and follow quality management system procedures.
- High School Diploma or GED required.
- Previous work experience with scheduling and calendar management.
- Comfort working in a fast-paced, high-stress environment.
- Ability to sit for extended periods of time.
- Strong time management and organizational skills.
- Dependability, punctuality, and responsibility.
- Professional demeanor in phone and in-person interactions.
- Demonstrates collaborative teamwork skills, readily supporting colleagues to ensure consistent, high-quality service delivery and positive customer outcomes.
Preferred Skills & Experience
- Standard office computer/software proficiency (Microsoft Word, Excel, Outlook, PowerPoint, database applications).
- Clerical experience in a medical environment.
- Adaptability to learn and adjust to new software systems.
Applications accepted online through June 4, 2025
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