Tech Support Specialist (Finance)
As a Tech Support Specialist here at Honeywell, you will be a key player in ensuring the seamless operation of Honeywell's IT systems. As the specialist, you'll be responsible for overseeing and coordinating support activities, providing technical expertise, and collaborating closely with cross-functional teams to resolve complex issues. Your in-depth knowledge and problem-solving skills will be instrumental in maintaining our technology infrastructure. Your expertise will be valued, and your contributions will shape the future of our IT support.
In this role, your expertise will ensure the uninterrupted flow of information and the efficiency of our IT systems, which are the lifeblood of our operations. You will be at the forefront of solving complex technical challenges and making critical decisions that directly impact our ability to innovate, compete, and serve our customers. Your leadership and technical acumen will drive excellence in IT support, enabling Honeywell to maintain its reputation as a global leader in technological advancement. Join us and be the driving force behind our continued success. You will report directly to our Tech Supp Supervisor, and you'll work out of our Salem, OR location on an onsite work schedule.
KEY RESPONSIBILITIES
- Take customer and agent calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Ability to follow and read wiring diagrams with AC conversion to DC and grounding principles.
- Provide electronic product and application end-users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues.
- Provide technical support via telephone and/or email to end-users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner while projecting a courteous and professional image.
- Develop and maintain an excellent working knowledge of electronic products, billing and collections processes, and database applications.
- Apply established customer satisfaction skills to resolve issues with end-users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department.
- Meet call handling, volume, and productivity goals in an inbound call center environment.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.As a Tech Supp Specialist here at Honeywell, you will oversee support activities, provide technical expertise, and resolve complex issues. Your skills will maintain our IT infrastructure and drive excellence in IT support.You will report directly to our IT Manager and you'll work out of our Charlotte, NC location on a Hybrid work schedule.YOU MUST HAVE
- Minimum of one year of Technical Support/Call Center/Help Desk experience.
- Experienced IP Networking required.
- PC systems knowledge required (Windows 7-10) (DOS and XP welcome but not required)
- Must be able to work a flexible shift, including weekends and evenings if needed.
- Excellent listening skills and ability to assess and respond to customers' and agents' needs.
- Must be able to effectively communicate with customers and agents via telephone.
- Detail-oriented with the ability to keep accurate records of communication with customers and agents.
- Ability to rapidly learn and assimilate new technologies.
WE VALUE
- Bachelor's degree in IT or a related field
- Experience providing expert-level customer support
- Excellent interpersonal and communication skills, both written and verbal
- Ability to adapt to changing technology and IT best practices
- Knowledge of industry-specific regulations and compliance
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: https://www.honeywell.com/us/enKey Responsibilities
- Provide technical support to customers, troubleshooting and resolving technical issues
- Answer customer inquiries and provide guidance on product usage
- Collaborate with crossfunctional teams to escalate and resolve complex technical issues
- Document and track customer interactions and technical solutions
- Continuously update knowledge base and stay uptodate with product updates and new technologies
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
