PT Customer CARE Specialist (Healthcare)

Carolina Caring has been nationally recognized among Modern Healthcare's Best Places to Work for Seven years in a row (2019, 2020, 2021, 2022, 2023, 2024 & 2025). We are looking for candidates to join our award-winning culture and support our mission of caring.

Carolina Caring is seeking a part-time Customer CARE Specialist to join our team in Newton, North Carolina.This role is a vital part of our administrative support, focused on creating a rewarding experience for everyone who connects with Carolina Caring. As a Customer CARE Specialist, you'll provide secondary phone coverage and essential administrative services to support our organization.
During evenings and weekends, your responsibilities will include after-hours phone operations, directing calls to the appropriate team members, and warmly greeting and guiding guests at our inpatient facility. You'll be the friendly voice and face of Carolina Caring, ensuring all callers, patients, clients, family members, employees, volunteers, and visitors feel welcomed and supported.
Essentially, this is an Administrative Assistant role where you'll manage the reception desk, handle all telephone operations, and offer crucial administrative support services at our Newton Hospice House facility.

This part-time position offers flexible hours, including Fridays from 8:30 am to 5:00 pm, Wednesday, Thursday, or Friday evenings from 5:00 pm to 7:00 pm, Saturdays or Sundays from 7:00 am to 1:00 pm or 1:00 pm to 7:30 pm, and occasional full weekend shifts from 7:00 am to 7:30 pm.