Dispatch - Support (Administrative)
JOB SUMMARY:
The dispatcher's job is to route and schedule drivers to deliver sweeping and other SCA services per customer specifications.
JOB LOCATION: 8020 E. Broadway Ave. | Tampa, FL 33619
HOURS/SHIFT: Monday-Friday 7AM-4:30PM
WHAT WE DO:
Our power sweeping solutions include sweeping parking lots, streets, and highways as well as construction, industrial, and special event sites. Our fleet uses the latest mechanical broom sweepers and regenerative air vacuum trucks. In addition to being the leader in professional power sweeping, SCA also provides state-of-the-art jet-vac services where we can perform collection, system preventive maintenance cleaning, and identify infrastructure issues before they occur.
WHY SCA?
At SCA, we do the right thing, at the right time, for the right reason, all the time. This is an essential part of our core values that guide us in being the leader in power sweeping services across the nation.
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Extensive Safety Program:
Our extensive safety program includes a full-time EHS team of professionals with advanced safety credentials and degrees. We have established safety policies and standard operating procedures as well as extensive driver and onboard training programs. The safety of our employees is of critical importance to us.
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Excellent Benefits, Including:
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Competitive wages
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401K plan
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Health, dental, vision, and life insurance
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Paid time off (vacation, holidays, sick time)
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The knowledge that you are working for the industry leader
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A great place to grow your career: training, promotion and career paths, and advancement
JOB DUTIES AND RESPONSIBILITIES
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Analyze the most efficient routes with drivers to target cost-effective delivery of service options that meet customer requirements.
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Daily review of work orders to coordinate resource deployment.
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Monitor daily driver logs for errors or violations of company procedures.
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Monitoring drivers' working hours and equipment availability.
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Monitor driver progress, process orders, and manage driver concerns.
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Answer phones and dispatch instructions when drivers need assistance.
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Review previous days/weeks' services completed to validate delivery.
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Work with billing to ensure a record of services backup for invoice creation/generation.
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Use of computer software and excel for efficient routing, scheduling, and verification.
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Maintain awareness of the weather at all your drivers' locations to flag potential issues.
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Dispatch drivers with knowledge of DOT regulations to ensure drivers are compliant and safe on the job.
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Maintain all records.
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Use good judgment in decision-making and escalate issues as appropriate.
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Other duties as assigned.
JOB REQUIREMENTS
Required:
High school diploma or equivalent.
3-5 previous experiences as a dispatcher or related role.
Preferred
Dispatch or scheduler experience in the transportation industry.
Excellent time-management skills.
Ability to work in high-pressure situations and fast-paced environments.
Strong organizational abilities
PHYSICAL AND MENTAL REQUIREMENTS NECESSARY TO DO THIS JOB
Operate computer, keyboard, and phone.
Ability to communicate concisely over the phone
Ability to sit for long periods.
