Wellness Operations Lead - Grand Wailea, A Waldorf Astoria Resort (Finance)

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Wellness Operations Lead to join the Team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

• Classification: Full-Time
• Shift: Various - must have availability to work weekends, weekdays, and holidays.
• Pay Rate: The hourly rate is $28.00 per hour and is based on applicable and specialized experience and location.

Want to learn more? Hotel Website , Facebook , Instagram , YouTube

What will I be doing?

As a Wellness Operations Lead you will a rrange booking for spa group programs. Responsible for supporting local market segment(s) and facilitating new customer relationships and accounts while maintaining existing relationships with current members for spa treatments, salon services, and wellness activations. Assist with spa supervisory roles in all areas as needed and any other duties as assigned by Spa Management. Specifically, this includes but is not limited to:

• Meet with customers and prospective customers, participate in industry and community events to promote facilities, maintain contacts, and facilitate agreements for spa group business. Support Spa Management team in spa, salon, and wellness sales-related programs, events and memberships including operational support in day-to-day business and administrative functions.
• Assist in fielding phone calls, email, and land mail correspondences to and from prospective outside spa clients. Service spa partners with spa information, new programs and spa events. Assist with marketing team support as needed to include spa event set up, VIP guest liaison and PR efforts.
• Create and drive new spa programs with existing spa partners. Disseminate information to prospective spa clients in the local, corporate and outside spa market.
• Be available on a dedicated phone extension at Kilolani Spa during the dates of spa programs and events
• Provide direct contact for outside wedding and special event clients before and during program dates.
• Disseminate program information to Kilolani Spa team members
• Work with Accounting to clarify any billing concerns as they relate to specific treatments.
• Assist in compiling program data for reporting purposes as assigned by Spa Management.

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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