Veteran Careers

SARACH TECHNOLOGIES, LLC dba COATS

Technical Support Specialist (Personal Services)

COATS is looking for a Technical Support Specialist to join our innovative Support Team!

We are looking for someone passionate about providing exceptional customer service and software support. If you're excited about solving real-world problems and being part of a collaborative team — we would love to hear from you!

What your impact will be:

Troubleshoot and resolve software issues reported by clients. Escalate tickets to higher level of support, as needed.
Log and document all support requests in ConnectWise.
Learn, understand, implement, and train on a variety of software applications. Learn new technologies and tools to enhance your skills and contribute to the team's success.
Assist in technical writing and proof reading of COATS' documentation.

Promptly report system errors or bugs
Participate in testing new releases of the COATS' system and aid in the development and improvement process.
Your ability to remain calm, attentive, and solution-focused is key to ensuring a smooth customer experience.
Additional duties as deemed required. Including supporting other departments (R&D, sales, professional services) as it relates to customer questions and training.

What we're looking for:

Solid understanding of payroll, accounts receivable, accounts payable, and general ledger
2+ years customer service experience in a technical environment desired
Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment
Excellent verbal and written communication skills
Outstanding customer service and organizational skills
Exceptional analytical, troubleshooting and problem-solving skills
Positive, results oriented mindset
Working knowledge and experience with MS Teams
Working knowledge and experience with MS Office Suite
A passion for learning and growing

What would make you stand out:

Being versatile
Passion for AI
Familiarity with ticketing system
Certifications in relevant technical areas.

What we offer:

Comprehensive medical, dental, and vision coverage
A competitive compensation package
Tons of opportunities for career growth
Generous vacation (we want you to use it!)
A culture that values community involvement and giving back
This remote role welcomes candidates located in Canada and the US.

About Us:

COATS is a resource and partner for staffing firms. We provide staffing and recruitment software for industrial, clerical, technical, professional, medical, financial, legal, hospitality and other industry specialties since 1995. COATS works seamlessly with other software programs, including MS Outlook, Word, Excel, and Crystal Reports. We provides a wide range of additional services to our clients, including installation, training, upgrades and advanced tech support, all designed to make COATS an even more user-friendly and client-centered staffing software solution.

Our list of happy staffing customers continues to grow with 3,500+ Software Installations to date!

About Harris Computer:

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.

Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!

Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!

We empower our employees to make a difference
We have an award-winning culture
We offer opportunity to learn
We are financially strong and we are owned by the largest software company in Canada (CSI)
We have fun!

Instagram: ⁠@weareharris
LinkedIn: ⁠Harris Computer

Apply Here