Logistics Customer Order Representative (Administrative)

Our dedicated Logistics Operations team performs an array of duties such as receiving and processing incoming stock and materials, picking and filling orders from automated and manual stock locations, and sorting and packing orders. Logistics Operations prepares and verifies returned packages, ensuring any needing special attention are properly handled. Incoming mail is entered into the tracking system, and returns are processed for credit or refund, with customer issues addressed.

The Logistics Customer Order Representative is the last person to find missing pieces that other staff can not; communicating our discrepancy to the customer while keeping them satisfied and offering something similar.

Key Responsibilities

Assist with low inventory cycle counts to support accurate stock levels
Identify and resolve order issues to reduce customer callbacks
Utilize Oracle modules (WIP, Order Management, Inventory, and WMS) to process and track orders
Follow standard operating procedures (SOPs) for order setup and processing
Maintain accuracy and efficiency in data entry and order input
Collaborate with team members to support workflow and ensure timely fulfillment
Communicate effectively across departments to resolve issues and improve processes

Basic Qualifications

High school diploma or GED
Proficient in basic computer tasks, including data entry and inventory systems
Strong attention to detail and organizational skills
Effective communication and decision-making skills

Preferred Qualifications

3+ years of experience in order management or inventory control
Familiarity with Oracle systems or other warehouse management systems
Customer-first mindset with a focus on quality and service excellence