Medical Support Clerk - Intensive Outpatient Program (Part Time w/ Benefits, Day shift) (Administrative)

Job Summary

Responsible for greeting and receiving patients and visitors. Answers telephones, schedules all appointments, procedures, and performs general business functions as assigned.

Minimum Job Requirements

• Level II Background Check and Affidavit of Good Moral Character as per department only.

 

Essential Duties and Responsibilities

• Answers telephones, routes calls to appropriate staff, takes accurate phone messages, and relays messages to staff.
  
• Calls in refills, obtains medication authorizations from physician and completes charting.
  
• Collect fee-for-service and co-payments from patients and process charge tickets. Keeps daily journal of payments and maintains records of payments received. Prepare final bookkeeping of assigned cash drawer and prepares deposits.
  
• Ensure all medical record charts contain necessary documentation for medical appointments. Obtain and/or distribute patient information as needed to include signature, completion of forms, surveys, etc. Maintains records on consults to reconcile billing and collection for services.
  
• Prepare billing information; assist in completing claims forms, and answers patient questions in reference to payment status. Runs report for credit cards, super bills and other as assigned.
  
• Schedules appointments, verifies medical appointments, and process medical documentation for Physician office visit. Obtains and verifies authorizations; follows up with patients if necessary.
  
• Schedules procedures and records specific information required for each. Enters the data into computer and maintains patient Medical Record (Chart).
  
• Serves as receptionist, receiving visitors and patients in a courteous and professional manner. After greeting each patient, checks referral data such as insurance data, patient's address, and other pertinent information. Updates or registers new information on computer screens or forms as necessary.
  

Knowledge/Skills/Abilities

• High school education or equivalent preferred.
  
• Bilingual in English/Spanish preferred.
• Medical insurance and billing experience preferred.
• Previous physician office or ambulatory setting experience preferred.
  

(EOE DFW)