Sr Project Manager Biller (Finance)

Job Purpose

The Senior Project Manager is responsible for leading biller payment solution projects from initiation to completion, ensuring timely delivery, alignment with client objectives, and adherence to quality standards. This role drives collaboration across teams, addresses project challenges proactively, and supports the organization's mission to deliver cutting-edge FinTech solutions. The Senior Project Manager is expected to be innovative and possess exceptional customer experience skills to drive improved client satisfaction.

Essential Functions and Responsibilities

Project Leadership

• Manage the planning and execution of complex, multi-phase biller payment solution projects.
• Develop and oversee detailed project plans, resource allocation, and risk mitigation strategies.
• Monitor scope, dependencies, and deliverables to ensure alignment with objectives and timelines, in collaboration with the senior leadership team and internal stakeholders.
• Drive resolution of complex project challenges to avoid delays or disruptions, by identifying risks, troubleshooting and proposing mitigation plans.
• Maintain accurate project documentation, including schedules, status updates, and risk logs.
• Foster a culture of innovation, encouraging the team to develop creative solutions to project challenges.
• Provide a critical lens to optimize suggested processes and workflows,

Client and Stakeholder Engagement

• Build and maintain trusted relationships with senior client stakeholders to align projects with business goals.
• Act as the primary escalation point for critical client issues, ensuring timely resolution.
• Provide executive-level reporting and insights on project progress and challenges.
• Proactively manage client expectations regarding progress, risks, and changes, while making key trade off decisions with shifting priorities and feature change requests.
• Leverage customer experience skills to enhance client satisfaction, driving loyalty and client retention.

Team Leadership and Development

• Mentor Associate and Project Managers, providing guidance and training to ensure cohesive project execution and to strengthen team capabilities and consistency.
• Lead cross-functional and international teams, promoting collaboration and accountability.
• Identify skills gaps and implement training or process improvements to enhance team performance.
• Foster a collaborative team environment, encouraging open communication and teamwork.
• Promote process improvements and implement best practices for project management and operational efficiency.

Technical Expertise

• Lead projects involving complex technical integrations, APIs, and platform configurations.
• Ensure adherence to technical and regulatory standards, addressing any compliance gaps.
• Collaborate with technical teams to design and implement tailored client solutions.
• Stay updated on emerging technologies and industry trends to ensure the implementation of innovative solutions.

Compliance and Industry Awareness

• Maintain expertise in regulatory standards (e.g., PCI, NACHA, HIPAA) and ensure project compliance.
• Participate in industry forums and courses to stay informed of the latest developments and trends in FinTech.
• Identify and advocate for opportunities for platform enhancements to meet evolving client and industry needs.

Qualifications (Education, Experience, Knowledge, Skills, and Abilities)

• Education: Bachelor's degree or equivalent experience, ideally in business or technology.
• Experience: 5-7 years of project management experience, including leadership of complex projects preferably in FinTech or payment solutions.
• Skills:
  • Strong leadership and organizational abilities for managing cross-functional teams.
  • Advanced communication skills, including experience engaging executive stakeholders.
  • Analytical problem-solving skills for navigating and resolving complex challenges.
  • Proficiency in project management tools and methodologies (e.g., Agile, Waterfall).
  • Capacity to prioritize and adapt in a fast-paced environment.
  • Demonstrated ability to lead large project teams and manage complex technical project deliverables.
  • Extensive stakeholder management experience and ability to influence people.
  • Innovative mindset with the ability to develop creative solutions to project challenges.
  • Ability to thrive in a fast-paced, dynamic, multicultural, and high intensity environment.
  • Comfortable working with uncertainty and experimentation in a high-velocity environment
  • Attention to details, self-motivating with continuous improvement mindset. High learning agility. Ability to ask the right questions to ensure speed and accuracy.
  • Excellent written and verbal communication, organizational and planning skills with solid interpersonal skills
  • High level of dependability with a strong sense of urgency and results-orientation. Strong business acumen.

Preferred Qualifications (Education, Experience, Competencies)

• FinTech or payment solutions experience is highly preferred.
• Advanced certifications (e.g., PMP, Agile) are a plus.

Licenses and Certifications

• PMP, PgMP, or similar certifications preferred.

Work Environment:

• Standard work environment.
• Availability for after-hours support during high-priority project phases.
• Majority of time spent on a PC.

Physical demands:

• None required.

Other disclaimers:

• Occasional travel to client sites may be required

Benefits: In return for your expertise, we offer growth opportunities and a competitive compensation and benefits package in a casual work environment.

Visit all ACI Opportunities at careers.aciworldwide.com - reference position #16770

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