Account Manager- No Ka Oi Landscaping (Maintenance)

Job Purpose:
The Client Account Manager is primarily responsible for the client relationship aspects of an assigned book of business and related operations. Manages accounts through the efficient use of labor, materials, processes and proper staff supervision to produce desired profit margins and optimal customer satisfaction. Establishes and maintains good working relationships with clients. Follows all Company policies, procedures and safety guidelines. Performs related work as required.
Key Responsibilities: Assumes full responsibility for multiple landscape management accounts and landscape crews as assigned Manages labor, materials, time and customer expectations efficiently Proposes, estimates and sells account enhancements Utilizes company software correctly to schedule and manage accounts Completes paperwork and reports (e.g. job ticket completion, proposal updates) accurately and on time Creates effective reports and presentations using company templates Attends client board meetings, conducts landscape walks with clients and independently Creates punch lists and ensures they are completed Ensures irrigation is programmed and working correctly to ensure client satisfaction and job quality Makes responsible recommendations to clients Ability to read, write and understand contracts Trains, coaches, disciplines and follows through on staff direction as required Completes business processes in a timely and accurate fashion Complies with and acts as role model for all organizational policies and procedures Is available for "on call" emergencies Provides excellent service (e.g. accurate, complete, timely) to clients, team members and other Bemus staff
Key Performance Indicators:Manages all accounts to achieve overall profitability to company standardManages enhancement and irrigation work profitability to company standardMaintains all accounts to company quality standardRetains client accounts through client relationships and quality performanceFollows and directs staff in all safety policies and procedures to prevent accidents and injuriesProduces high quality work that is on time
Communicates effectively: follows up and doesn't need to be asked twice, keeps others posted on progress.
Primary Skills and Education Required:Positive attitude; ability to follow rules and instructions, work safely, and work well with othersCommunicate effectively in written and spoken EnglishPossess a valid Driver License with acceptable driving record5 years of professional landscape management experienceA 2 or 4 year degree in Horticulture, Plant Science or other related field is beneficialA combination of experience and education as outlined above is idealWorking knowledge of the principles, practices and methods associated with landscape management (e.g., horticulture, plant identification, insect and disease identification, irrigation, equipment operation, etc.)Competence in math and technologyAbility to program and manager standard and smart irrigation controllersGood time management and organization skillsAbility to solve problems in a positive and practical manner
Applies principles of supervision and team buildingAbility to lead and manage a teamAbility to multi-task and handle a fast-paced work environmentAbility to work well under stressFocus on exceeding the expectations of customersApply principles of supervision and team building
Work Environment:Work is predominantly outdoors, exposed to varying temperatures, weather conditions, and noise levels. Exposure todust, pesticides, fertilizers, grease, oils, dust, fumes and electrical currents will occur. Standing for long periods, walking for long distances, or crouching, is commonplace, including on narrow, uneven and/or slippery surfaces. The job requires stooping, lifting, carrying or otherwise transporting up to 50 pounds. Driving to and from worksites may be required. Frequent and repetitive use of hand and powered tools is required. Use of computers, phones and other technologies will be necessary.
Disclaimer:The job description is not exhaustive and is not intended to cover every aspect of the position.