Operational Support Specialist (Administrative)

Title: Operational Support Specialist  

Location:  Remote/Nationwide

Security Clearance: Moderate Risk Background Investigation (MBI)

Schedule: This is a full-time position that typically works business hours Monday through Friday. Hours may vary depending on needs and may at times include travel, evenings, or weekends to meet specific project requirements or time zones.

Salary Range: $55,000-65,000

***CONTINGENT UPON AWARD***

About KACE:

When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference! KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation's safety, security, and quality of life. The desire to have a career that is purposeful and forward thinking is woven into every KACE employee…it's The KACE Way. KACE employees are; purpose driven, forward focused, open-minded, trustworthy, and invested. The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!

Job Summary: 

The Operational Support Specialist provides administrative, logistical, and technical support to ensure the seamless execution of NamUs program activities. This role supports multiple departments—including forensic services, case management, training, and outreach—by coordinating internal operations, maintaining records, assisting with reporting, and facilitating communication across teams and with external stakeholders 

Essential Functions and Responsibilities:

• Maintain calendars for senior staff and program leadership, schedule internal and external meetings, and prepare agendas, briefings, and follow-up documentation. 
• Draft, format, proofread, and distribute internal and external communications, including progress reports, project updates, meeting summaries, and official correspondence. 
• Provide database support, assist with data entry and reconciliation, and ensure accurate documentation and filing in accordance with program policies. 
• Support all logistical arrangements for travel, including booking transportation, accommodations, per diem tracking, and travel authorization documentation. 
• Assist with planning and execution of training events, conferences, and stakeholder meetings, including registration, material preparation, and venue coordination. 
• Monitor shared mailboxes and voicemail systems; respond to general inquiries and escalate complex or urgent requests to the appropriate personnel. 
• Track supply usage, prepare purchase requests, monitor vendor invoices, and support reconciliation of expenses and reimbursements in line with federal procurement procedures. 
• Coordinate with finance and operations teams to maintain administrative compliance with grant and reporting requirements and support the preparation of required documentation for audits and reviews. 
• Attends internal and external training as required. 
• Performs other duties as assigned.

Minimum Qualifications & Skills

• Associate's degree in business administration, public health, criminal justice, or related field (Bachelor's preferred). 
• At least 2 years of experience in administrative or program operations roles, ideally within government, healthcare, forensic, or public safety settings. 
• Familiarity with data management and case tracking systems is strongly preferred. 
• Excellent verbal and written communication abilities. 
• Familiarity with virtual training platforms (e.g., Zoom, Teams). 
• Ability to work with multidisciplinary stakeholders. 
• Project planning and event coordination experience. 
• Strong organizational and time management abilities with demonstrated capacity to manage multiple tasks and meet deadlines in a fast-paced environment. 
• Proficient in Microsoft Office tools (e.g., Word, Excel, PowerPoint) and other applicable programs. 
• Exceptional attention to detail and accuracy in written and verbal communications, reporting, and documentation. 
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive or case-related data, especially in forensic and criminal justice settings. 
• Ability to work independently and collaboratively in a remote or hybrid work environment. 
• Discretion in handling sensitive information, including personally identifiable information (PII). 

Clearance: 

• Moderate Risk Background Investigation (MBI) required
• Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.

Security Requirements/Background Investigation Requirements: 

• Must be a U.S Citizen
• Residency requirement - 3 consecutive years in the last 5 years. 
• Successfully passing a background investigation including drug screening.    

Physical Requirements/Working Conditions:

• Alternate Sitting or Standing at Will: The employee has the flexibility to choose between sitting or standing as needed.  
• Walking/Mobility: Must have mobility to attend meetings.  
• Climbing/Stooping/Kneeling: 0% - 10% of the time. 
• Lifting/Pulling/Pushing: 0% - 10% of the time. 
• Fingering/Grasping/Feeling: Must be able to write type (55 wpm), enter text or data into a computer or other machine by means of a traditional keyboard 100% of the time. 
• Sitting: Sitting for prolonged and extended periods of time.  

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

For more information about the company please visit our website at www.kacecompany.com

KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@kacecompany.com.