Sr. Customer Experience Representative (Finance)
Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!
Position Summary:
Takes initial customer calls and answers general questions regarding company products and services.
Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
May determine caller eligibility for technical support and transfers calls to technical support queues.
Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation. Documents customer concerns and forwards complaint trends to appropriate departments.
What you bring to the role:
Established and productive professional individual contributor.
Works independently with general supervision.
Problems faced are difficult and may be complex.
May influence others within the job area through explanation of facts, policies and practices.
Works on moderate to complex projects.
Uses company standard policies and procedures to resolve a variety of issues.
Exercises judgment within defined procedures and practices to determine appropriate action.
Receives moderate level of guidance. Work is reviewed for soundness of judgment and overall accuracy.
General proficiency with various tools, systems, and procedures required to accomplish the job.
May need to consult with Senior/Specialist staff members on some technical issues.
A four year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.
The typical base pay range for this role across the U.S. is USD $53,500.00 - $85,600.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
