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Senior Director, Product Development & Management (Finance)



Job Description

POSITION SUMMARY:

The Senior Director of Product Development and Management leads the team responsible for designing, developing and managing a product(s) throughout the product development lifecycle. Utilizing market research and analyses, and knowledge gained from voice of the customer initiatives, the Senior Director will partner with technical and business leaders to define product and set strategy, develop strategic and tactical roadmaps, and lead a cross-functional team to define the business needs, financial designs, and within the technical constraints where it applies.

The leader develops and leads a large technology effort (exceeding $10M of capital investment annually) that is enterprise-wide with a phased approach. The Senior Director would design and lead from the Discovery phase through implementation, ensuring the design is aligned to meet operational needs, customer priorities, organizational goals, and product strategy. This work is led by partnering with Technology, Operations, customers and external vendor partners through a cross-organizational team and governance and a product development model (including SAFe agile practices).

The leader will lead a product team to continually assesses market dynamics, audience segmentation and competitive intelligence to create a culture that can respond quickly with new and improved solutions that align with our mission to save lives through cellular therapy.

ACCOUNTABILITIES:

  • Leads the team responsible for product strategy, development and management, as well as leadership for cross-functional teams responsible for the evaluation, incubation and implementation of product initiatives.
  • Partners with the leaders of Customer Experience & Engagement, Marketing Research, Finance, and Operations to seek and understand the voice of the customer and promote a customer-centric culture, along with developing customer-driven solutions.
  • Works closely with Customer Experience & Engagement, Operations, and IT, as well as peers in the Patient and Donor verticals to inform the short and long-term strategic product plans.
  • Collaborates with Customer Experience & Engagement, and other departments, to develop go-to-market strategies to win in targeted customer segments and create end-to-end operational plans to profitably grow and scale the business products for existing and emerging markets.
  • Provides leadership on large technology initiatives, as part of product development, including leading cross-functional team.

Core Functional Competencies:

  • Product Strategy and Vision: Define and communicate a clear product future state and strategy, aligning it with the overall business goals, customers, and partners. Demonstrated end-to-end thinking of products, platforms, customer experience, and process.
  • Roadmap Planning: Develop and manage the product roadmap, prioritizing features and initiatives based on market analysis, user feedback, and business objectives.
  • Product and Technology Initiative Leadership: Ability to lead a large, complex enterprise-wide technology platform that enables product, operations, customer interactions, provider service, and quality.
  • Team Leadership: Lead and mentor a team of product managers, fostering a collaborative and high-performing environment. Initial team of a Senior Product Manager and two Product Owners, expanding to 2-3 employees of Business Analyst and Product Manager.
  • Cross-Functional Collaboration: Work closely with engineering, design, operations, marketing, sales, and other teams to ensure seamless product development and launch.
  • Market Research and Analysis: Conduct market research, analyze user feedback, and monitor key performance indicators (KPIs) to identify opportunities and challenges.
  • Product Development Lifecycle: Oversee the entire product development lifecycle, from ideation and prototyping to launch and iteration.
  • Go-to-Market Strategy: Collaborate with marketing and sales teams to develop and execute go-to-market strategies.
  • Performance Monitoring: Track and analyze product performance, identifying areas for improvement and optimization.
  • Finance and P&L: Financial acumen at enterprise and product levels. Ability to guide financial analysis and forecast/project decisions to go-forward financials.
  • Risk Management: Understanding of Enterprise Risk Management and required Legal/ Compliance SOPs.
  • Change Management: Advanced skills to partner, influence, educate and inspire both internally and externally.

Critical Skills:

  • Strategic Thinking: Ability to develop and articulate a compelling product vision and strategy.
  • Leadership and Management: Proven ability to lead and motivate a team of product managers, overall cross-functional team, and customers.
  • Technology Aptitude: Understanding of technical architecture, data models and connections to business process, product and people.
  • Communication Skills: Excellent written and verbal communication skills to effectively communicate with various stakeholders.
  • Product Development Expertise: Strong understanding of the product development lifecycle and best practices, including Discovery.
  • Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.
  • Problem-Solving: Ability to identify and resolve complex product-related issues.
  • Collaboration and Influence: Ability to work effectively with cross-functional teams and influence decision-making.
  • Adaptability: Ability to adapt to changing market conditions and product requirements.
  • Customer Focus: Deep understanding of user needs and the ability to translate them into product requirements.

REQUIRED QUALIFICATIONS:

Knowledge of:

  • Proven leader who understands healthcare/biopharma products and services and is experienced at influencing internal teams (Finance, IT, sales, marketing, operations) and developing product strategies, roadmaps and product management.
  • Demonstrated leadership of large technology initiatives, as part of product development.
  • Product management methodologies for both digital and service products, business case development, pricing strategies.
  • LEAN Six Sigma and other efficiency tools to drive measurable outcomes

Ability to:
  • Work with broad cross-functional teams with ability to sell ideas and plans to internal constituencies, executives, customers, and partners.
  • Build transformational product strategies and plans.
  • Effectively lead and grow a product management and cross-functional product development teams, including large technology initiatives.
  • Leverage an entrepreneurial mindset and instill this in others.
  • Lead in an innovative and changing environment with the objective of testing, learning and iterating to continually improve products and services.
  • Create and communicate a vision that leads to growth and results.
  • Effectively work with all levels of the organization.
  • Keep an external-focus and become the go-to for market insights and opportunities.
  • Must have excellent interpersonal skills - can rapidly connect with people - plus the ability to establish credibility among various external and internal constituencies.
  • Demonstrated record of success in identifying new issues, trends and opportunities driven by data and customer insights.
  1. Required:
  • BA or BS in business, management, healthcare or related discipline desired.
  • Minimum 10 years of directly related work experience, ideally 7 years of leading product development through large technology initiatives/ agile product model, and 5 or more of these years will be at a pharma or biotech company as a member of their marketing or product management leadership team.
  • 8-10 years of Operations Leadership
  • Demonstrated experience working effectively and leading cross-functional teams in a matrix environment.
  • 2+ years' experience leading innovation/ new product initiatives from idea through launch.

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)
  • Pharma, biotech industry with major points for knowledge of cellular therapy market.
  • Salesforce, Supply Chain, Personalization experience.
  • P&L ownership.
  • Platform development experience.
  • MBA
Responsibilities

POSITION SUMMARY:

The Senior Director of Product Development and Management leads the team responsible for designing, developing and managing a product(s) throughout the product development lifecycle. Utilizing market research and analyses, and knowledge gained from voice of the customer initiatives, the Senior Director will partner with technical and business leaders to define product and set strategy, develop strategic and tactical roadmaps, and lead a cross-functional team to define the business needs, financial designs, and within the technical constraints where it applies.

The leader develops and leads a large technology effort (exceeding $10M of capital investment annually) that is enterprise-wide with a phased approach. The Senior Director would design and lead from the Discovery phase through implementation, ensuring the design is aligned to meet operational needs, customer priorities, organizational goals, and product strategy. This work is led by partnering with Technology, Operations, customers and external vendor partners through a cross-organizational team and governance and a product development model (including SAFe agile practices).

The leader will lead a product team to continually assesses market dynamics, audience segmentation and competitive intelligence to create a culture that can respond quickly with new and improved solutions that align with our mission to save lives through cellular therapy.

ACCOUNTABILITIES:

  • Leads the team responsible for product strategy, development and management, as well as leadership for cross-functional teams responsible for the evaluation, incubation and implementation of product initiatives.
  • Partners with the leaders of Customer Experience & Engagement, Marketing Research, Finance, and Operations to seek and understand the voice of the customer and promote a customer-centric culture, along with developing customer-driven solutions.
  • Works closely with Customer Experience & Engagement, Operations, and IT, as well as peers in the Patient and Donor verticals to inform the short and long-term strategic product plans.
  • Collaborates with Customer Experience & Engagement, and other departments, to develop go-to-market strategies to win in targeted customer segments and create end-to-end operational plans to profitably grow and scale the business products for existing and emerging markets.
  • Provides leadership on large technology initiatives, as part of product development, including leading cross-functional team.

Core Functional Competencies:

  • Product Strategy and Vision: Define and communicate a clear product future state and strategy, aligning it with the overall business goals, customers, and partners. Demonstrated end-to-end thinking of products, platforms, customer experience, and process.
  • Roadmap Planning: Develop and manage the product roadmap, prioritizing features and initiatives based on market analysis, user feedback, and business objectives.
  • Product and Technology Initiative Leadership: Ability to lead a large, complex enterprise-wide technology platform that enables product, operations, customer interactions, provider service, and quality.
  • Team Leadership: Lead and mentor a team of product managers, fostering a collaborative and high-performing environment. Initial team of a Senior Product Manager and two Product Owners, expanding to 2-3 employees of Business Analyst and Product Manager.
  • Cross-Functional Collaboration: Work closely with engineering, design, operations, marketing, sales, and other teams to ensure seamless product development and launch.
  • Market Research and Analysis: Conduct market research, analyze user feedback, and monitor key performance indicators (KPIs) to identify opportunities and challenges.
  • Product Development Lifecycle: Oversee the entire product development lifecycle, from ideation and prototyping to launch and iteration.
  • Go-to-Market Strategy: Collaborate with marketing and sales teams to develop and execute go-to-market strategies.
  • Performance Monitoring: Track and analyze product performance, identifying areas for improvement and optimization.
  • Finance and P&L: Financial acumen at enterprise and product levels. Ability to guide financial analysis and forecast/project decisions to go-forward financials.
  • Risk Management: Understanding of Enterprise Risk Management and required Legal/ Compliance SOPs.
  • Change Management: Advanced skills to partner, influence, educate and inspire both internally and externally.

Critical Skills:

  • Strategic Thinking: Ability to develop and articulate a compelling product vision and strategy.
  • Leadership and Management: Proven ability to lead and motivate a team of product managers, overall cross-functional team, and customers.
  • Technology Aptitude: Understanding of technical architecture, data models and connections to business process, product and people.
  • Communication Skills: Excellent written and verbal communication skills to effectively communicate with various stakeholders.
  • Product Development Expertise: Strong understanding of the product development lifecycle and best practices, including Discovery.
  • Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.
  • Problem-Solving: Ability to identify and resolve complex product-related issues.
  • Collaboration and Influence: Ability to work effectively with cross-functional teams and influence decision-making.
  • Adaptability: Ability to adapt to changing market conditions and product requirements.
  • Customer Focus: Deep understanding of user needs and the ability to translate them into product requirements.

REQUIRED QUALIFICATIONS:

Knowledge of:

  • Proven leader who understands healthcare/biopharma products and services and is experienced at influencing internal teams (Finance, IT, sales, marketing, operations) and developing product strategies, roadmaps and product management.
  • Demonstrated leadership of large technology initiatives, as part of product development.
  • Product management methodologies for both digital and service products, business case development, pricing strategies.
  • LEAN Six Sigma and other efficiency tools to drive measurable outcomes

Ability to:
  • Work with broad cross-functional teams with ability to sell ideas and plans to internal constituencies, executives, customers, and partners.
  • Build transformational product strategies and plans.
  • Effectively lead and grow a product management and cross-functional product development teams, including large technology initiatives.
  • Leverage an entrepreneurial mindset and instill this in others.
  • Lead in an innovative and changing environment with the objective of testing, learning and iterating to continually improve products and services.
  • Create and communicate a vision that leads to growth and results.
  • Effectively work with all levels of the organization.
  • Keep an external-focus and become the go-to for market insights and opportunities.
  • Must have excellent interpersonal skills - can rapidly connect with people - plus the ability to establish credibility among various external and internal constituencies.
  • Demonstrated record of success in identifying new issues, trends and opportunities driven by data and customer insights.
  • Required:
    • BA or BS in business, management, healthcare or related discipline desired.
    • Minimum 10 years of directly related work experience, ideally 7 years of leading product development through large technology initiatives/ agile product model, and 5 or more of these years will be at a pharma or biotech company as a member of their marketing or product management leadership team.
    • 8-10 years of Operations Leadership
    • Demonstrated experience working effectively and leading cross-functional teams in a matrix environment.
    • 2+ years' experience leading innovation/ new product initiatives from idea through launch.

    PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)
    • Pharma, biotech industry with major points for knowledge of cellular therapy market.
    • Salesforce, Supply Chain, Personalization experience.
    • P&L ownership.
    • Platform development experience.
    • MBA
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