Provider Strategy & Consultation Advisor - Express Scripts - Hybrid (St. Louis) (Finance)
Position Summary
Leads cross-functional, strategic projects while also leading internal projects and process improvement initiatives. The project manager will assist in gathering data to support business process enhancements and resolve issues. Analyze, gather and document business requirements for new products and product enhancements as well testing, implementation and rollout of new product releases.
Note: This is a hybrid role in the St. Louis office.
Essential Functions
- Analyze, gather and document business requirements for new products and product enhancements.
- Ensure proper process met and documented.
- Maintain close relationships with internal departments in order to coordinate ancillary activities.
- Develop business use cases for QA Testing.
- Ensure implementation of changes or new products meet business requirements.
- Develop and perform routine audit processes relating to billing setup.
- Participate in recommendations for improvements of process and administrative issues or inefficiencies that impact the ancillary programs.
- Implement process changes as needed.
- Develop and distribute documentation and business policies relating to contract maintenance process.
- Problem resolution.
- Provide options to resolve issues and problems arising from ancillary development or execution process.
- Provide direct support (internal and external) including, but not limited to conference calls, meetings, customer problem resolution, audit, and third party audits.
- Mentor other team members. Prioritize projects and day to day work flow for self and other team members.
Qualifications
- Bachelor's degree in related field or relevant experience.
- Experience with software applications such as Access, Excel or other PC based database tools.
- Excellent communication and customer service skills, (i.e., presentation and written, listening, phone).
- Strong analytical, planning, problem identification and resolution skills required.
- Effective communication with internal and external individuals in various functional areas and at all levels of management.
- Ability to plan for and integrate multiple tasks concurrently as well as work independently with minimal direction.
About the Department
As a member of the Sales and Account Management team, you're the face of Express Scripts for our clients. Your team is responsible for relationship building, winning new business and retaining clients. You'll educate clients on how our benefit offerings can help them achieve their business goals and make recommendations on products and services to best serve their members.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
