GCF - Head of Client Administration and Loan Operations, MD (Finance)

Who we are looking for

GCF is seeking a Global Head of Client Administration and Loan Operations for itslending portfolio. This position reports directly into GCF senior leadership. This seasoned Operations executive will lead a global team of subject matter experts who manage the set-up, compliance, administration, closing and servicing of GCF's loans. They will also oversee GCF's Operational Risk and Compliance Team, Regulatory Reporting Team and lead other key regulatory initiatives. This global team is comprised of 60+ individuals based in the United States, Poland and India and works in close collaboration with both GCF's Front Office Relationship Managers and numerous global senior stakeholders from around the company. This individual will oversee back office loan servicing and transaction processing teams, who manage internal and external service providers. This executive will also lead and drive relationships with external and internal technology/systems owners and is responsible for successful execution of GCF's middle and back office technology initiatives. The successful applicant should have significant operations experience with a proven track record of process improvement and driving strategic change. Client onboarding, credit/banking and client administration experience as well as an understanding of State Street's role, value proposition, visibility, evolving client needs and industry developments in Credit Lending markets are also critical for this role.

Why this role is important to us

You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship - for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer - across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

• Reenginer critical loan servicing functions and process flows to enhance efficiency, reduce risk, and improve client satisfaction
• Provide operational expertise to guide the implementation of various workflow tools, loan platform improvements, and the realignment of Loan Operations team structure
• Deepen and drive GCF's understanding of various loan accounting platforms and applications such as Loan IQ, Wall Street Office, and McCracken Financial Solution Corp's Strategy
• Hire, develop and lead a high performing, global team working with internal clients and stakeholders to deliver a client focused and efficient service experience
• Oversee management of Client Administration, including AML/KYC, regulatory compliance and deal execution
• Provide input and guidance into the development and assessment of new products and services, which have considerable revenue impact for GCF
• Steer relationships with internal and external service providers including management of vendor interactions
• Oversee GCF's Operational Risk and Compliance team
• Champion a culture of risk excellence and ensure adherence to State Street's internal Risk Management and Control frameworks
• Manage and coordinate internal reviews, audits and regulatory exams
• Direct and influence GCF's systems architecture, technology improvements and deal workflow
• Represent GCF in all applicable committees, boards, advisory forums and regulator meetings

What we value

These skills will help you succeed in this role

• Demonstrated ability to identify and manage operational risks
• Builds trust and collaborates with key internal stakeholders through excellent communication and influencing skills
• Demonstrated understanding of the importance of pro-active, transparent and constructive relationships
• Inspirational leader of people who builds and leverages diverse talent that consistently delivers against team goals
• Demonstrated ability to provide fresh insights, resilient and a leader of change

Education & Preferred Qualifications

• Advanced degree in a relevant field or equivalent
• Minimum of 20 years of experience in Credit Servicing/Operations, with a proven track record and experience in driving improvements in process and service.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range:
$170,000 - $252,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Salary Minimum: 170000Salary Maximum: 252500