Sr Product Manager, Commercial Models CX (Information Technology)

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

About the Role

We are seeking an experienced and motivated Senior Product Manager to take ownership of program strategy and has vision for how to innovate and build experiences that reduce customer effort and build loyalty. In this pivotal role, you will lead strategic initiatives that connect the Commercial Models and F5's vision, operational goals, and customer-centric processes, ensuring exceptional outcomes and delivery. You will collaborate across product, sales, marketing, design, engineering, and customer success teams to manage complex projects, coordinate efforts, and foster structured workflows. If you thrive in driving cross-functional alignment, delivering impactful programs, and advocating for the customer experience, we would love to hear from you!

Key Responsibilities:

Program Strategy & Customer Experience

• You own creation of a comprehensive vision and defensible strategic roadmap that maps target outcomes and KPIs to delivery milestones
• Conduct competitive analysis to inform program priorities and approach.
• Integrate qualitative and quantitative insights into decision-making
• Coordinate go-to-market strategies with sales, marketing, and customer success teams to ensure seamless launches and cross-functional success.
• Conduct regular progress checks and manage milestones across multiple teams and stakeholders.
• Advocate for the customer by analyzing customer behavior, pain points, and feedback to drive program improvements and business decisions.
• Work with UX/UI teams to design intuitive experiences, leveraging technologies like AI and integrate different aspects of the customer experience to deliver cohesive and innovative solutions.
• Lead initiatives that enhance customer adoption, retention, and satisfaction by delivering solutions that align with their needs and expectations.

Qualifications

• Education: Bachelor's degree in Business, Computer Science, or a related field (MBA is a plus).
• Experience: 5+ years of program or project management experience with increasing levels of responsibility, ideally in SaaS, technology, or customer-centric industries.
• Proven ability to lead cross-functional teams and manage complex initiatives in fast-paced environments.
• Experience of the Customer Lifecycle – acquisition, renewals, win-back – for software or technology products.
• Strong analytical skills to transform data and insights into actionable program strategies and decisions.
• You have identified opportunities to leverage AI/ML solutions that will improve experience outcomes.

Core Competencies

• Customer-Centric Mindset: Committed to delivering exceptional experiences.
• Strategic Thinker: Able to identify opportunities, make confident decisions, and navigate ambiguous settings with a clear vision for success.
• Execution-Oriented: Exceptionally organized with a results driven mindset.
• Excellent Communicator: Ability to effectively convey complex concepts to diverse audiences while ensuring clarity and alignment in expectations.
• Collaborative Leader: Inspires and influences cross-functional teams, fostering teamwork, accountability, and transparency.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The annual base pay for this position is: $160,666.00 - $240,998.00

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5's benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. 

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.