Sales and Marketing Coordinator - Doubletree by Hilton San Jose (Finance)

DoubleTree by Hilton Hotel San Jose is looking for its next Sales and Marketing Coordinator!

Located three miles from the City Center is where you will find our hotel where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, the property offers free meals during shifts. We know that you'll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortune's World's Best Workplaces list!

Hourly Rate Range: The hourly rate range for this role is $23.00-$25.00 per hour and is based on applicable and specialized experience and location.

The ideal candidate for this role will possess:

• Ability to effectively communicate in English
• Experience with Microsoft Word, Excel, PowerPoint and Outlook
• Ability to work independently and in a group environment with strong interpersonal and team work skills
• At least one (1) year of administrative experience is required
• Sales, Front Desk, or Marketing experience is an asset
• Hotel experience is an asset
• Experience with OnQ PMS and/or Delphi is a plus

What will I be doing?

As a Sales & Group Rooms Coordinator, you will be responsible for, but not limited to, the following responsibilities:

• Responsible for initiating reservations for group attendees and for Airline crew, preparing rooming lists, revising existing reservations, building group blocks in the PMS and R&I. Communicating to external customers any communication deemed necessary by the event service managers.
• Data entry using Delphi FDC, Microsoft Word, Excel, R&I, Passkey, OnQ PMS
• Responsible for processing commissions, rebates, comp rooms earned, complete pick up and ensure billing is complete, including securing credit card from customers and entering into PMS.
• Initiating and copying and distributing of internal/external letters, forms, bookings, contracts, resumes, reports, room lists, schedules, key packets and mail as needed.
• Answer telephone and assist internal and external guests withrequests.
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
• Attends departmental meetings and other scheduled meetings to support business operations, such as group pick up meeting, weekly operations meeting, stand up meetings, and sales meetings.
• Keep work area clean and organized.
• Assist with special projects assigned by management.
• Performs other duties and responsibilities as assigned or required by management.
• Maintain a good working relationship with other departments, employees, and guests.

Education

• High School Diploma or equivalent required.
• 4-year college degree preferred.

What will I be doing?

As a Sales & Marketing Coordinator, you will be responsible for, but not limited to, the following responsibilities:

• Provide administrative support to the directors and managers of sales and marketing, including word processing, data entry, filing, correspondence, answering telephones, and managing mail.
• Perform general office duties such as faxing, copying, note-taking, making travel arrangements, and assisting on special projects as needed
• Maintain accurate records and documentation to support sales activities.
• Coordinate site inspections, including research on customers, preparing alert forms, and ensuring meeting spaces and VIP rooms meet expectations.
• Assist with hotel marketing efforts including creating campaigns, social media content creation and digital media.
• Initiating and distributing of internal/external letters, forms, bookings, contracts, resumes, reports, room lists, schedules, key packets and mail as needed.
• Answer telephone and assist internal and external guests with requests.
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
• Attends departmental meetings and other scheduled meetings to support business operations, such as group pick up meeting, weekly operations meeting, stand up meetings, and sales meetings.
• Keep work area clean and organized.
• Assist with special projects assigned by management.
• Performs other duties and responsibilities as assigned or required by management.
• Maintain a good working relationship with other departments, employees, and guests.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

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