BDC Service Rep (Maintenance)
Title: BDC Professional
Compensation: $17.00-24.50 an hour & pay plan bonus structure
Schedule: Rotating Monday-Saturday 7am-4pm, 8am-5pm & 9am-6pm
Summary: Call Center Professionals should enjoy building great relationships and excel at recommending integrity-needed items to our valued guests over the phone. Have great time management skills and efficiency at answering multi-line phones.
Job Duties:
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Answer in-bounds calls by second ring
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Return emails, texts and voicemails within the hour
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Conduct outbound calls after 9am daily
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Schedule a minimum of 22 appointments daily
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Facilitate a minimum of 100 calls consisting of inbound and outbound daily
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Present and sell PPM products minimum 10 monthly
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Complete assigned weekly outbound list
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Triage scheduling appointments for Express, Repair, Rental and Reconditioning teams
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Confirm and correct client demographic information including the addition of email and cellular information
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Confirm transportation for each appointment
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Present recommended products and services
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Utilize ShopKey platform, Parts Department & Lead Technicians to create quotes
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Cross train to cover in Shuttle & Rental Departments
Qualifications:
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Proven work experience as an Appointment Setter or similar role
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Strong customer service orientation
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Ability to multitask and prioritize tasks
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Flexible and adaptive to changing situations
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Attention to detail and accuracy
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Ability to work independently and in a team
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Top-notch verbal, written and interpersonal skills
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Outstanding listening skills and attention to detail
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Excellent phone etiquette
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A professional and courteous disposition
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Persuasive and results-oriented
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A high school diploma or equivalent is preferred
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At least 2 years of experience in appointment scheduling
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Proficiency in MS Office Suite
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Excellent organizational and communication skills
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Knowledge of relevant scheduling software
Benefits:
- Medical
- Dental
- PTO
- Vacation
- Life insurance
- FSA/DCA
- 401(k)
- Disability insurance
- Discounts on vehicle sales, parts, and services
